Another “Wouldn’t it be nice?”
If you are a regular reader to this blog you’ll already know that in 1966 The Beach Boys asked “Wouldn’t it be nice”. A recent flurry of online purchasing got me thinking about these words.
When ordering items that require your signature, wouldn’t it be nice if you could choose a day and time window that works for you? I don’t know about you but I often order items with 3-5 day delivery (I’m a bit of a cheapskate) and don’t know when these items will arrive. A recent case saw my order arriving the next day. I’ve lost count of the number times I’ve had to go to the courier’s depot in the evening after work or Saturday morning to collect the goods.
These days we can book flights, hotel rooms, car hire and more through broker websites. This tells me that there is a desire to provide industry standard links between these websites and the actual merchant offering their products and services.
Wouldn’t it be nice if, when we order something from our favourite online stores, their computers talk to the couriers’ computers and we’re offered a range of date and timeslots? I don’t always care who delivers my goods and I may not even want them delivered this week, especially if I’ve ordered it while I’m on vacation or working away. For me it would be nice to able to choose when my delivery is made – but is this good enough?
Wouldn’t it be nice if we could be notified by email, text message or telephone call as the delivery time gets closer or the driver is 30 minutes away? How many times have you popped out for a few minutes after waiting in all day and ended up missing the delivery driver?
Give me these things and I’m sure I’ll want more but for now it would be nice.
When it comes to service delivery, what would be nice for you? Share your “Wouldn’t it be nice?” thoughts…