Ameren Boosts Service with FSM System Upgrade
Ameren is an American electric and gas utility that serves customers in parts of Missouri and Illinois. Prior to working with ClickSoftware, Ameren’s gas compliance group was operating with outdated technology. Information Technology Development Supervisor Don Cline says his team was using a standalone mainframe system that was “at the end of its life.” The system wasn’t user-friendly or easy to modify, and all their maps and processes were paper-based.
It’s important that Ameren is able to respond immediately to their customers, especially in the case of an emergency. For instance, if there’s a power outage on a freezing day and someone’s heat turns off, a technician will need to be onsite before pipes start bursting. Without the right field service technology, it would be difficult to respond so quickly to customer issues. Ameren approached ClickSoftware because they needed a flexible, up-to-date system to standardize work processes. Cline explains what he likes best about working with ClickSoftware field service management solutions:
- ClickSoftware allows techs to capture data in the field, and enter it into the system on the spot
- Data is captured in real time, so technicians can respond to customer problems immediately
- Updated technology standardizes process and allows for faster, more efficient service
Learn more about why Cline believes ClickSoftware is a “great company to work with” by watching the video below: