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5 Ways Best-in-Class Field Service Organizations Leverage Analytics

January 12, 2015 ClickSoftware 0 Comments

Author: Katelyn Burrill

More than ever before, service organizations need to turn the focus to keeping customers happy. Customers have access to more information, more choices, and a big soapbox to speak about their service experience – social media. On the flip side, the amount of data service organizations have to work with is increasing. It has been widely reported that 90% of data that exists in the world today has been created in the last two years!

So what to do with all that data? According to Aberdeen there are at least 5 ways the best-in-class are leveraging analytics to ensure customer loyalty through service excellence:



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