2014: The Field Service Year in Review
As we move on to 2015, there are a few things worth revisiting from 2014. We offer insight into how wearables, powerful analytics and a deeper understanding of customer demands can keep your business running smoothly and efficiently. Here’s a look back at the most important things that will keep your organization moving forward in the New Year.
How to Become an Expert Shift Scheduler
Effective shift scheduling is one of the most important components in a smooth, successful organization. This blog post outlines the steps to not only make your scheduling effective, but easy.
What Can the New iPhone and Apple Watch Do for Field Service?
With advancements in cell phones and smart watches, it is becoming easier than ever for field technicians to stay connected while on the job. This post explains how the new features on the iPhone and new Apple Watch can be used to the advantage of field workers.
How Does Your Service Organization Measure Up?
Have you ever struggled with balancing timely service while trying to stick to your budget? While all companies struggle with the same issue, some have achieved the perfect balance. Just click on the link and use our Service Index Dashboard to see how you can review your performance.
What’s the Cost of Customer Service Frustration?
What is poor customer service actually costing your business? This post explains the hidden costs of poor service and how it effects your bottom line.
Can Wearables Provide a Cure to First-Time Fix Rates and Customer Service Woes?
The wearable revolution is here, and it’s not going anywhere. With more and more companies thinking of new ways to incorporate wearables in the workforce, it’s time to look at how this technology can be used to help businesses move forward. The following blog post explains how wearables can help quickly identify problems and provide better customer service.
What’s the Hype with Gamification?
How can you use a ‘gamification’ project to create a happy productive field team? Better yet, how can you make sure this project succeeds? This article explains how you can use ‘gamification’ to create a better team in 2015.