Strategic resource capacity planning tools from ClickSoftware use service industry algorithms to intelligently plan the capacity for days, months and years in advance. Our solutions ensure that an organization has just enough resources with the right skills in a given territory at the right time to have maximal demand coverage and resource utilization at minimal cost to the organization.
ClickSoftware’s Capacity Planning software and Capacity Planning App make it possible to plan and project the size and skill mix of staff and employees in each territory as a function of meeting the current demand and the future strategic plan. Our solutions will take into consideration expanding/shrinking business lines or territories, gaps between forecasted demand and capacity, new product introductions and changes in population growth. Link this solution directly with the HR function in order to have sufficient time to hire, train, relocate and retrain employees to meet this future demand.
Run simulated schedules to see where gaps are and then reallocate resources.
Factor in future growth and shrinkage in business lines and territories.
Plan in enough time to hire and train new employees or relocate and retrain existing employees
Our goal is to help your resource capacity planning succeed and allow you to gain the full value of your software over the complete lifecycle of your solution. Working in a partnership mode, we will optimize and drive the value of your resource capacity planning solution higher with professionals that can help you through all the stages of your project – implementation, training, consulting and support.
Our planning team spends more time on strategic issues rather than administrative fire-fighting, fewer errors are made…To us this means lower cost, increased sales and higher customer retention.
Bryan Ward, Director of Planning and Logistics for Home Services Canada (Direct Energy)
We have improved our availability for operational response by 25%, we couldn't do that before, because we didn't have the information.
Paul Hill, Assistant Chief Fire Officer, Essex County Fire and Rescue Services
Our evaluation process reduced a long list of 10 solutions to 2, then confirmed that the ClickSoftware integrated applications were the closest fit to our operational requirements, they scored highly in terms of ease of use, price and maintainability.
Ad van den Wildenberg, Program Manager, Nashuatec Services Benelux
ClickSchedule together with ClickPlan play an important role in (our) dispatching 15,000 customer jobs everyday out to our 4,000 technicians.
Paul Bernays, General Manager for Field Delivery, Telstra