Work Order Management is an interactive front-office system that allows dispatchers, call center agents and other users to create, maintain and manage the important data contained in work orders. By issuing a work order in the front-office, work orders can be shared and viewed across teams of field workers. This increased visibility lets field-based teams know exactly what’s required to successfully execute and close the work order, taking into account the customer’s preferences and the availability of resources.
ClickSoftware’s work order management software allows dispatchers, call center agents and other users to create, maintain and manage important data contained in the work order. By capturing this data in the work order in the front-office, the important information about the job can be shared with field workers for faster field-based response times.
Transmit work orders directly to field workers for reduced implementation time, effort and costs.
Fully integrates with external CRM or ERP systems eliminating data duplications.
Users never have to change screens using the same mobile workforce management platform.
Limit user access and visibility to the relevant objects. Users see and use only the information that they need to perform their role.
Reduce deployment effort, complex integrations, data duplication and maintenance on multiple systems.
Use the same service policies as ClickSoftware’s scheduling software for reliable, achievable results.
Our goal is to help your work order management system succeed and allow you to gain the full value of your software over the complete lifecycle of your solution. Working in a partnership mode, we will optimize and drive the value of your work order management software and optimize it higher with professionals that can help you through all the stages of your project – implementation, training, consulting and support.
We used to work in a reactive, trouble-based world. Now we are proactively planning, scheduling and managing exceptions. Bell has gained tremendously, especially in tracking the actual productivity from task-based, technician and management reporting.
Dave Wilder, Project Director
The accessibility of the right people with Click has been excellent.
Tony Gattuso, European Labor Force Productivity Director, Xerox
Our biggest benefit is in overtime reduction… we changed our shift patterns considerably and reduced our overtime bill by several million pounds.
Heather Wilson, Scheduling Manager, Anglian Water Services
ClickRoster is strategic to Beeper's future; it has helped the business reduce costs, improve productivity and increase visibility into performance. I would certainly recommend ClickRoster to any company that prides itself on robust service level agreements and excellent call centre services.
Maya Holander-Yogev, Customer Services Director