Why "good enough" is simply not good enough: Going for the Olympic Gold
- 9th December, 10am EST / 3pm GMT
What would you do if you only had one chance to successfully perform each and every service task? What if you knew that the whole world would hear about any minor mishap you went through, even if you recovered and resolved matters within a few minutes? What do you do when "good enough" really isn't good enough?
This was the situation that faced China Netcom Group Corporation (CNC) China, as they accepted responsibility for being one of two official telecommunications providers for the 2008 Beijing Olympics, used by visitors, sports teams, and media crews from all over the world. Just as the competitors could not afford the slightest mistake, neither could the battalions of service engineers who were charged with keeping the communications lines humming smoothly.
In today's economic climate, the same pressure is felt by all service organizations. By making even the slightest mistake when serving your customers, you have to consider the ease with which today's customers will switch to your competitors. We all know that a dissatisfied customer will tell many others about their negative experience, so you too may come to experience that "the world is watching" kind of feeling.
Register below to join this webinar and hear the story of how a group of dedicated people met the challenge of providing service for the greatest show on earth - the Olympics. It also shows how your service organization's challenges are closer to the Olympics challenges than you might think, and how China Netcom Group Corporation (CNC) China's gold medal could be yours as well.
Remember, your service organization is like an athlete, a good enough performance does not bring home the gold medal - you need to be striving to achieve the best possible performance.
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