Break Down the Walls Blocking Your Service Business from Operating at Optimal Efficiency:
Complete the registration form to register for this webinar:
Pre-recorded
Speaker:
Mike Karlskind, Vice President Service Optimization Strategies, ClickSoftware
Synopsis:
Running a profitable service business is tough. It’s even tougher when you are surrounded by walls preventing you from making the right decisions both strategic and tactical. But what are these walls and how can you break them down?
Join us for a two-part webinar where we will identify eight of the walls that may be obstructing the ability of your service business to achieve its full potential. We will also present solutions on how to smash through these walls.
Part 1 will examine the strategic decisions that need to be taken to ensure you have the right number of people, in the right place with the right skills
Part 2 will explore the decisions that need to be taken in real-time to ensure you can effectively respond to a dynamic service environment and meet the needs of rising customer expectations.
If you feel that you could make improvements in any of the following areas - Mobility, Contractor Management, Customer Communications, Integration with back office systems, Collaboration and Knowledge Management – then you simply can’t afford to miss this free webinar. You will discover how breaking through all of these walls and more, will enable you to realize the full benefits of the real-time, connected and automated service enterprise.
About the Speaker:
 Mike Karlskind has been working with service organizations for 15 years across industries and the world to streamline processes and optimize service decisions – essentially helping businesses break down walls that exist in their organization. As Vice President of Service Optimization Strategies, his experience is a collection of lessons from companies in computer services, utilities, telecommunications, capital equipment, home services, retail services, insurance, and medical equipment.
Mike has worked closely with ClickSoftware CEO and Chairman, Dr. Moshe BenBassat to establish ‘ClickSoftware University’, a series of educational sessions intended to assist all types of service organisations on their path to service excellence. Mike authors and contributes to articles for industry publications, and leads executive seminars on the subject of service process efficiency and optimized decision-making. He holds a B.A. (and continuing passion) in mathematics and is a contributor to ClickSoftware’s patent for the "Method and system for assigning human resources to provide services" (US 6,985,872 B2).
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