Top Electric, Gas and Water utilities around the globe use ClickSoftware for Mobile Workforce Management and Service Optimization.

ClickSoftware’s solutions for utilities maximize the productive use of utility field and plant resources, optimize asset uptime, and increase customer satisfaction with end-to-end enterprise workforce service optimization, mobilized for utilities customer service and operations group. The leading industry analysts such as Gartner and Info-Tech Worldwide recognize ClickSoftware’s vision and ability to execute implementations at the largest Electric, Gas and Water utilities. 

Enhanced Regulatory Compliance

Higher Authorized Return on Equity (ROE) and Higher Customer Satisfaction Scores (J.D. Power).

Reliability Centered Solutions

Lower cost and time of restoration per customer with increased reliability and safety compliance for natural gas and water utilities.

Lower Cost to Serve

Customer Service and Operations optimization to reduce overall OpEx and CapEx cost for Utilities’ financial viability.

Environmental Compliance

Reduce carbon footprint, and GHG emissions for utilities mitigating the cost of penalties related to EPA standards.

Smart Metering Deployment Optimization

Best practice approach for Smart Meter Implementations, reducing overall cost of deployment, enhanced customer engagement and risk mitigation.

Grid OT/IT- Storms Management

Maximize resources (internal, contractors, and mutual aid) for restoration purposes at the lowest cost and in the shortest estimated restoration times (ERT) , as safely as possible thereby improving the customer experience and mitigating regulatory penalties.

Undisputed Leader for Utilities in

IDC MarketScape Report 2014

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