ClickSoftware’s solutions for utilities maximize the productive use of utility field and plant resources, optimize asset uptime, and increase customer satisfaction with end-to-end enterprise workforce service optimization, mobilized for utilities customer service and operations group. The leading industry analysts such as Gartner and Info-Tech Worldwide recognize ClickSoftware’s vision and ability to execute implementations at the largest Electric, Gas and Water utilities.
Higher Authorized Return on Equity (ROE) and Higher Customer Satisfaction Scores (J.D. Power).
Lower cost and time of restoration per customer with increased reliability and safety compliance for natural gas and water utilities.
Customer Service and Operations optimization to reduce overall OpEx and CapEx cost for Utilities’ financial viability.
Reduce carbon footprint, and GHG emissions for utilities mitigating the cost of penalties related to EPA standards.
Best practice approach for Smart Meter Implementations, reducing overall cost of deployment, enhanced customer engagement and risk mitigation.
Maximize resources (internal, contractors, and mutual aid) for restoration purposes at the lowest cost and in the shortest estimated restoration times (ERT) , as safely as possible thereby improving the customer experience and mitigating regulatory penalties.
We had a plan and we had actual results, but we were missing the middle scheduling piece, so we could not easily determine what occurred between the plan and the results. ClickSchedule has been a big benefit in showing us our effectiveness from utilization perspective.
Jerry Olson, Pacific Gas & Electric
By implementing Click, we are integrating the operation that pulls the work together with the work crews far more efficiently and far more dynamically.
Myron Hrycyk, CIO, Sevren Trent Water PLC
ClickSoftware is strategic to meeting our regulatory obligations, improving internal KPIs and providing an excellent service to the Icelandic people. It is helping us keep our costs down during very difficult economic times, whilst also maintaining good customer services.
Loftur Gissurason - Director of Internal Control
Some of our SLAs are really demanding. We have an hour from taking the call, to getting an engineer on site. We use ClickSchedule for vehicle location and schedule to reach that job the soonest, and it's really good at it. The job will come in and 15 seconds later we have allocated it to the right engineer.
Peter Graham, National Improvement Manager, National Grid
The IT has been a great enabler…through handheld devices or rugged laptops (we are able) to deliver work out to the field, rather than pieces of paper or telephone messages.
David Cooke, Director of Water Services, Anglian Water Services
When emergencies occur, we now immediately know who to dispatch. ClickSchedule identifies the engineer closest to the customer that also has the right skill set and immediate availability.
Gijs van Kooten, Director Finance & ICT GSU/Enercen
We are confident that the features and functionality of ClickSoftware mobile field service platform will allow us to take the next step to mobilizing our field workforce, and build towards providing a truly customer centric approach.
Sharon Rodriguez, Managing Director, OnStream
We see the opportunity for ClickSoftware to help us in the Emergency Response area. In the Utility, we are constantly shuffling the work as emergencies arise. One of the big things we find with ClickSoftware is to be able to shuffle the deck based on emergencies that we see almost every day.
Southern California Edison
How to make a successful smart meter roll-out. This e-book will explore the challenges in this large-scale roll-out and provide some insight on how to overcome them.Enterprise Mobility
Utilities and Mobile ComputingEnterprise Mobility
Faster Time-to-Value: Industry-Specific SolutionsScheduling
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