Tips for Launching a Successful Enterprise Mobility Project
Author: Gil Bouhnick
In today’s business world everything is mobile and mobility must be considered a must-have, not an exception. All employees, from field workers to office users, manager and CIOs, need to access information and mission-critical programs via multiple mobile systems.
With this new standard, it’s important to follow a few best practices when implementing your next mobile project.
Build a robust and long-term strategy
With changing technology, there are no guarantees, but there are ways to minimize the dependencies on specific technologies or processes in a way that will make your strategy more long-term.
When you create your mobile strategy, consider the following:
- Think beyond existing devices and technology
- Be ready to support additional employees and departments in your organization from day one.
- Imagine each employee is using 3 devices, sometimes in parallel (smartphone, tablet, desktop/laptop)
- Imagine most of your users are accessing your systems beyond the working hours, during weekends and even vacations.
- Think beyond existing processes: after all, almost any process can be significantly improved by incorporating mobile technologies into it.
Set the right expectations for good and bad
Although consumer mobile technologies are very simple and easy to use, in the business world there are still challenges. The key is to set a high bar, but also be prepared to compromise. In many cases, there will be things that cannot be implemented in the first phases.
In many areas, there will be a conflict between management needs (reporting, visibility) and the basic mobile needs to keep things simple. As a rule of thumb, mobile software that is designed by the business managers will have a lot of reporting capabilities but will result with a highly complicated processes, forms, and as a result – poor satisfaction in the field.
Build a device agnostic strategy to enable your organization to easily and successfully utilize multiple devices, future BYOD strategy and other ongoing needs.
To do so, consider the following:
- Don’t let IT dictate a specific device – devices are meant to server the users, not the IT department
- Be prepared for BYOD – it is not likely to go away despite of all the security challenges it brings
- Implement an MDM. Do it yesterday.
- Learn about the mobile web (HTML5) – and see if (or more importantly: when) it fits your needs. Think about the changes seen in the past 15 years in the enterprise software, where desktops applications switched from native to web. The same is likely to happen to enterprise mobility. Eventually everything will be mobile, and everything will be web.
- Be prepared for hybrid devices: WebTops, LapDocks, PadFones, Surface, they are all coming faster than you think.
- Explore Windows 8 as part of your long term mobile strategy. Windows 8 is all about mobile.