Time to Adopt Service Optimization? SAP Thinks So…
The timing is right for service optimization solutions. Current economic conditions, rising resource costs, and increasing customer demands regarding speed and efficiency of service, make optimized scheduling, routing, and workforce management extremely integral to the health of service organizations. To alleviate these pressures, firms are seeking solutions that can help them improve service efficiency and optimize service delivery, as reported in Aberdeen’s report, A Guide to Service Delivery Excellence (June 2008).
The concept of service optimization has been around for quite some time…but not necessarily acknowledged and adopted in the overall marketplace. With the recent announcement of SAP, the fourth largest software company in the world, as a reseller of ClickSoftware solutions, the market is finally starting to take notice!
Industry analyst Forrester Research out of Boston, MA recently commented on the announcement by stating, “the partnership is sure to generate positive buzz for both ClickSoftware and SAP as firms continue to squeeze greater efficiency out of their workforces and improve customer service.”