All companies in the service industry have at least two things in common. 1) The need to meet customer demand in some way, shape or form. 2) The company's entire labor force is not universally available at a given point in time to meet customer needs, even during regular work hours. And when the goal is covering both present and future customer demand at minimal cost while taking employee schedule constraints into consideration, the challenge becomes clear.
Deciding which employees are scheduled for a given shift is no small task, and poorly-built rosters, or shift plans, can lead to inadequate demand coverage, overstressed workers, and ultimately low customer satisfaction levels. The problem is compounded when a company's labor force has tens, hundreds, or even thousands of employees, each with a unique skill set, unique vacation and/or training schedule, and unique family circumstances that limit working hours.
ClickSoftware's ClickRoster product is designed to address just such challenges as these. Whether you are planning shifts for a static workforce or a group of field service personnel, ClickRoster ensures that your shifts are optimally planned to meet demand and sets up your organization to take advantage of optimized scheduling, the next link in the service chain.