Having a mobile solution integrated with optimized scheduling enables real-time ongoing optimization throughout the day, as engineers are easily able to be re-assigned or re-routed mid-day. The addition of mobility to scheduling has the ability to introduce new ways of working. For example, the "drip-feed" approach to scheduling-where an engineer is assigned one or two jobs at a time throughout the day, as opposed to being assigned all of the days jobs up front-provides higher levels of resource utilization.
Also, with connectivity to engineers in the field, service managers are able receive information regarding events in the field and make the appropriate decisions in real-time based on this information. They will know if an engineer is on-sight, if a job is running over its scheduled time, if the job is done early and the engineer has more capacity, etc.
ClickSoftware's ClickMobile product was developed to help service organizations get the most out of their mobile workforces. As such, ClickMobile enables service managers greater visibility and flexibility with the field workforce and enables the full benefits of optimized scheduling.