Business Analytics & Service Chain Optimization

Preconfigured scheduling, operational reporting and mobility
Advanced optimization and dispatching processes, including street-level routing and on-line appointment booking
Same-day optimization
Flexible dispatching mechanism
Work Order Management module
Business-oriented configuration tool
Data import utilities
Standard integration plug ins to the leading CRM and ERP applications
Mobility Features:
- Preconfigured mobile solution
- Tight integration with the scheduling solution
- Support pocket PC, PC editors as well as a WAP edition
- Ability to update all the work order attributes
- Send files (attachments) to and from the mobile device
- Different work order layout for different work order types
- Form Editor to ease the creation of new work order forms
- Electronic signature
- Various icons, colors and alerts to visualize (including sound effects) different aspects of the work order
- Diverse ways for sending messages between the dispatchers and the field engineers

Packaged solution tailored specifically to meet the needs of mid-sized companies
Enables an organization to provide improved service to its customers without increasing costs
Support for managed growth of the business through visibility and control
Reduced operational costs relative to the service operation
Reduced risk; the solution can be deployed rapidly, and at a low fixed cost for qualified customers
"One-stop" shop; scheduling, reports, order management and mobility from a single vendor
Solution can operate in stand-alone mode but is also designed to integrate into existing back-end systems
Return on investment within the first year of using the solution
Ability to take advantage of best practices based on years of experience and expertise with leading service organizations around the world
Supporting service organizations that perceive the service operations as an opportunity to generate more revenues rather then a burden