If your service organization is not running at optimal efficiency, your bottom line is suffering.
This inefficiency can spring up in any of the many links within the service chain-from forecasting and planning to rostering, scheduling, and business analytics, this resource-intensive process is fraught with potential pitfalls and efficiency leaks. And no matter how good your CRM or ERP systems are, they cannot prevent the inefficiencies that ultimately lead to poor service in the field.
ClickSoftware's ServiceOptimization Suite is designed to help companies face head-on the challenges of inefficiency in the service organization. We understand that job completion is the lifeblood of your service organization and have developed a suite of solutions and services that reach the heart of the problem.
By optimizing everything from demand forecasts to the routes field service engineers take to their jobs, ClickSoftware helps service organizations preserve and improve their bottom lines.
The ServiceOptimization Suite includes solutions for all these:
- Location Based ServicesKnow where your field engineers "are," not just where they are "supposed to be"
- Mobile Workforce ManagementStay abreast of what is going on in the field as it is happening
- Business AnalyticsGain greater visibility into your service operations
- Intelligent DiagnosticsEmpower your call center to solve problems without a dispatch
- Demand ForecastingBuild reliable forecasts to better meet your service demand
- Workforce PlanningMaximize utilization and minimize overtime
- Shift PlanningCover demand and keep your employees happy at the same time
- Optimized SchedulingGet the right engineer to the right job at the right time with the right equipment
View "The Storm" Tutorial. Find out how ClickSoftware's ServiceOptimization Suite can help your organization run at optimal efficiency: from demand forecasting, workforce and shift planning, to optimized scheduling and business analytics, learn how ClickSoftware can help your organization “weather any storm.”
This 5 minute video tutorial illustrates how ClickSoftware’s suite of products work together to optimally deliver the information required for service organizations to make the best decisions during both extreme and normal conditions. Imagine how well it can work for you!
(Note: you may be directed to download a Flash viewer)