Increase Capacity - Click Software

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Increase Capacity

August 5, 2016 csadmin 0 Comments

With Click Field Service Edge, service providers are able to increase capacity and provide their contractors with a solution without a high barrier to entry. The solution:

  • Allows the service provider to control the tasks assigned to each individual contractor based on criteria such as: cost, skill, customer satisfaction or service level performance
  • Enables the service provider to retain status visibility for each job as they are updated to provide a single face of service to the end customer
  • Delivers real-time updates on job cancellations to avoid unneeded visits, and job rejections (by contractor companies) and to easily re-assign them
  • Makes it easy for the service provider to on-board new contractors and to rapidly get them up on the system
  • Provides immediate proof of service delivery completion by sending a detailed invoice from the contractor to the service provider – including: fixed vs. variable charges, parts charges, the inclusion of signatures or photos, etc. for easier, less time consuming billing
  • Allows the mobile workforce to choose parts from pre-determined catalogs.
  • Provides contractors with control over when the job will be executed, within the given boundaries established by the service provider
  • Provides a low cost of entry to a field service management solution for the contractor

As a result, ClickSoftware's ability to support the extended field service management ecosystem brings benefits for all of the stakeholders:

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