Capacity Planning as a Catalyst for Service as Core to Company Strategy
In the campaign to take its rightful place in the company strategy, service operations must offer differentiation compared to the way things are now within their organization, but also compared to service organizations which are part of competing companies. Most field service industries are quite mature in terms of the adoption of field service management (FSM) solutions for scheduling, dispatch, mobility, and analytics. Fully optimized resource capacity management, integrated within the same solution as scheduling and dispatch management remains the territory of the minority.
ClickSoftware’s solution for resource capacity planning delivers the ability to optimize and integrate the tactical and execution decisions, and to align and scale these decisions across even the largest organizations. ClickSoftware drives the capture of lost time and missed customer commitments to instead help our customers perform as the leaders in their industries.