Field Service Analytics Delivered Wherever You Are
The mobile business intelligence and workforce analytics solution is designed specifically for the unique challenges of field service. ClickSoftware’s field service analytics create the flexibility necessary to truly foster continuous improvement, differentiate your service, and to proactively identify areas for improvement. Aspects of the solution include:
- 24/7 access to real-time and historic reports enabling users to remain well-informed of changing trends, and in many cases, to mitigate problems before they get out of control.
- Automated reports for business leaders with the ability to modify as required without the time and expense for IT support.
- Full visibility of crucial operational data enabling decision makers to gain insight into the performance of their departments and to stay ahead one step of their customers and competitors.
- Ability to identify root causes of inefficiencies with individual reports on what’s happening and why.
Dashboard views of each department’s key performance indicators enable individual managers to track performance and identify existing or potential problems. Business users can create views that drill down through specific performance levels and groups – territories, products, technicians and customers – to view their department holistically, as well as in deep granular detail.
With Clicksoftware’s business intelligence and analytics, dashboard views are also available on smart phones and tablets. These dashboards enable managers to proactively pinpoint bottlenecks in the system directly from the field before they become costly obstacles. Business users receive actionable, real time service performance information during the day of service to make adjustments on the fly. Service executives who crave insights after the day of service can make modifications for the future. With a constant stream of operational performance business intelligence available at their fingertips, your business managers will have the right data at the right time to make the right decisions that drive service excellence.