ClickSchedule Features

• Automatic scheduling of the right resource at the right time, based on skills and relative proficiency, service level agreements, drive time, availability, and other business-oriented factors
• Street-level route optimization (based on detailed street maps) that minimizes travel time and related costs
• The ability to combine, in a single environment, a schedule that includes anything from simple short tasks to multi-day, multi-staged jobs that require multiple resources
• Intelligent appointment booking that lets you offer online customers reliable and cost-effective appointment windows
• Ability to override automatic scheduling decisions as needed
• The flexibility to let customers schedule service appointments over the web or through the call center
• Integration with mobile devices for real-time monitoring of actual schedules with "jeopardy" and "delay" alerts
• Automatic, optimized rescheduling in response to unexpected urgent calls; cancellations; or interruptions due to traffic delays, weather conditions, etc.
• Open architecture, completely configurable to your needs
• High scalability allowing processing of thousands of calls per hour and response time within seconds, to meet the needs of your business today and in the future
• Easy integration with practically any front- or back-office system via standard adaptors to the leading ERP/CRM products
• Support for location-based services
• Multilingual support

ClickSchedule Benefits

• Improve overall control and visibility
  • Benefit from accurate organization-wide visibility of workload and capacity
  • Apply consistent scheduling policies throughout the organization
  • Centralize scheduling and dispatching operations
• Reduce costs
  • Decrease time spent on scheduling
  • Improve resource productivity
  • Reduce mileage
  • Reduce overtime
  • Make optimal use of subcontractors
  • Eliminate penalties due to missed service-level agreements
• Increase revenues
  • Service more customers every week
  • Improve customer loyalty
  • Get the job done on time, the first time, every time
  • Promise reliable, narrow appointment-time windows

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