ClickMobile is a ClickSoftware application designed to enable service organizations to better manage and optimize utilization of their resources in the field. ClickMobile enables your field force to have the critical information they need at their fingertips, increasing their efficiency and productivity. The application supports the full range of field activities from sending and receiving real-time situation updates, managing work orders as well as speeding up manual administrative work through automated processes.
From the field perspective, ClickMobile wirelessly connects field service technicians to job ticket information for field activities and tasks. Field technicians can view service history, accept or reject job dispatches, send messages, capture signatures for proof of service, record work performed, scan barcodes for easy data entry, capture equipment or customer information, manage spare parts, print invoices. The solution also enables turn-by-turn directions to help service technicians arrive at jobs on time.
For the Dispatcher, ClickMobile provides a set of real-time monitoring tools which increases their ability to make informed decisions in real-time. To make the IT team happy, ClickMobile is built on the same technology and infrastructure of the service optimization suite, reducing total cost of ownership, simplifying maintenance, and reducing the need for integration.
ClickMobile works fluidly with ClickSchedule and the rest of ClickSoftware's renowned ServiceOptimization Suite to create a fully optimized service chain. Utilizing data from ClickMobile, a company's optimization engine and/or dispatchers can make better scheduling decisions based on the most current information.