Learn more about ClickSoftware's mobility solution and how it can help you streamline your field service operations.
The world's leading service organizations recognize that in order to provide world-class service, compromising on optimization or mobility technology is not an option. With ClickSoftware, you don't have to.
ClickMobile Features
- Complete range of supported devices: from simple cell-phones and smartphones to handheld devices and portable computers
- Tight integration with ClickSchedule and ClickSoftware's entire ServiceOptimization Suite
- Variety of job dispatching methods - smart push, drip feed, daily or weekly view, and more - according to your business processes
- Real-time optimization - reacting to changing events in the field
- Full support for work-order related activities - real-time updates, automatic acknowledgement, customer history, spare parts, work details, completion details, billing process, signature capture, printing invoices and more.
- Ability to download and upload file attachments
- Cross organization messaging system for fast, low cost communication.
- Powerful configuration - different forms based on different jobs, input validations, configurable colors, icons, layouts, audible alerts, visual notifiers, shortcuts, and many more.
- Multi-lingual support
- Highly scalable and secure connections
- Built-in integration to mobile devices such as GPRS modem, GPS, phones, mobile printers and more...
- Support for extensions to cover mobile functionality that goes beyond scheduling-for example, integration to back office systems recording timesheet information and reports
- Ability to centrally configure and push software updates to all mobile users remotely, without having to perform updates to each mobile device individually
ClickMobile Benefits
- Real time monitoring and optimization of field resources and activities
- Automatic rescheduling to meet customer commitments
- Reduces administrative costs associated with time-consuming paperwork and phone calls
- Reduces operational costs associated with excessive travel time, repeat visits and idle time
- Enables real time optimization for better utilization in a dynamic service environment
- Shortens service lead times yielding improved customer satisfaction and loyalty
- Low total cost of ownership due to the fact that ClickMobile shares the same technology, infrastructure, logic workflows and configuration tools with ClickSchedule. Every change is automatically applicable to both solutions
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