ClickLocate then enables service organizations to improve their service operations by allowing them to make decisions and take actions based on location information including, near real-time engineer locations. In effect, ClickLocate enables service managers to "see" the current location of the entire mobile workforce at one time.
The ClickLocate solution also provides information on an engineer's travel direction, average speed and whether or not the engineer is currently moving or stopped. Information also includes a time stamp to establish when the information was processed.
The software solution is able to receive location information transmitted from GPS, cell-tower ID, cellular triangulation, assisted GPS and other services to a mobile device carried by the field engineer of mounted in the service vehicle. The solution then integrates to ClickSchedule via Web Services. Once location information is received to ClickSchedule, dispatchers are able to take action to identify potential late or missed appointments to rectify the situation early.