Learn more about ClickSoftware's location based services solution and how your organization can achieve more visibility into field operations.
ClickLocate is specifically designed to capture the location information of field service engineers and/or their vehicles and integrate it with ClickSoftware's ClickSchedule solution for use in optimized scheduling.
ClickLocate Benefits
- Increased Field Workforce Utilization
- Reduce phone time communicating location and estimated arrival times
- Identify alternate routes to avoid traffic jams
- Use the "Big Brother" effect to improve discipline among the field force
- Reduced Scheduling & Dispatcher Labor
- Reduce phone time identifying engineer locations and arrival times
- Improved Customer Service
- Pro-actively contact customers before late arrivals
- Validate/refute claims of technician "no-shows"
- Eliminated Loss, Penalties, & Liabilities
- Immediately identify the closest resource to an emergency
- Ensure safety of the workforce by knowing where they are instead of just where they should be
- Prevent loss by quickly finding stolen vehicles
- Enforce organizational policies for vehicle use
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