Learn more about ClickSoftware's intelligent diagnostics solution and how you can equip your call centers to save you money.
The closer your call center representatives can get to accurately diagnosing a customer problem, the more efficient you will be with your field service scheduling.
ClickFix Features
- Predictive Maintenance: Enables anticipation of equipment problems before they occur
- Web-Based Customer Self-Help: Enables customers to access help online, which may let them fix their own problems
- Remote Diagnosis: Enables identification of problem(s) before a technician is sent out to the field
- Help-Desk Support: Helps call center personnel know each problem's history and the most likely solution
- On-Site Support: Ensures each engineer arrives on-site fully knowledgeable, fully briefed, and fully equipped to solve the problem
- Online Equipment Documentation: Consists of equipment instructions, manuals, drawings, and electronic models/schematics providing everything the technician needs to complete the job the first time
- Equipment Service Measurement: Provides seamless integration with ClickAnalyze, enabling such measurements as mean time to repair (MTTR), most common symptoms, and most common causes
ClickFix Benefits
- Reduced time to repair
- Fewer on-site visits
- Fewer repeat visits
- Reduced travel costs
- Reduced use of overqualified resources
- Improved dispatch efficiency
- Reduced overtime
- Increased customer satisfaction
- Reduced "no fault found" calls
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