ClickContact enables service organizations to put the management of the service experience into the hands of their customers. By providing self-service appointment booking and updating over the Internet, automatic customer notifications, and the option for a post-service survey, the ClickContact solution adds value to every step of the service lifecycle.
At the heart of the ClickContact solution is the online appointment booking capability that allows a customer to schedule a service call for himself, without the help of any of the organization's customer support staff. But that is just the beginning. The solution also provides a way for customers to update or reschedule any appointment times if the originally-planned time becomes inconvenient-thus reducing the number of customer no-shows on the day of service. Whether or not an appointment is booked via the Internet, ClickContact enables the service organization to send customers automatic updates-via email, text and voice message, etc.-including confirmations, updates and estimated arrival time of the service technician to the service location. Finally, once the service call is finished, ClickContact enables the service organization to automatically send out a survey to the customer to get immediate performance feedback.
ClickContact fully integrates with ClickSoftware's ServiceOptimization Suite, particularly with the ClickSchedule, ClickLocate and ClickMobile solutions, to provide a world-class customer interaction management system.