Find out how ClickSoftware's Customer Interaction Management solution, ClickContact, can help your organization put the management of the service experience into the hands of your customers. By providing self-service appointment booking and updating over the Internet, automatic customer notifications, and the option for a post-service survey, the ClickContact solution adds value to every step of the service lifecycle.

Whether ordering a new TV, waiting for a dishwasher to be fixed or the Cable guy to arrive, booking an appointment can often times leave the customer to feel out of control and frustrated.

This six minute video illustrates how Wendy and Graham stay in control of the service experience with the help of ClickSoftware's ClickContact solution.

ClickContact Video

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