Today's service organizations are awash in information, with countless measures and indicators available to track the tiniest details. The key to cutting through the noise is to identify the key performance indicators (KPIs) that provide the truest reflection of the state of the organization, and then transform this data into useful knowledge.
ClickSoftware's ClickAnalyze Suite was designed specifically for service businesses, and reflects our deep understanding of your unique challenges. Created for a variety of users across all levels of the organization - including executives, managers, planners and dispatchers - ClickAnalyze provides business activity monitoring through three separate modules:
- ClickAnalyze Reporting - a tool for creating fast, easy reports that provide full visibility of current and historical operational data
- ClickAnalyze Insight - an analytics tool that enables service organizations to monitor and evaluate their overall operational performance and trends
- ClickAnalyze Business Monitoring - a tool that provides a way to quickly identify and monitor performance across the service operation with the ability to drill down to lower levels of detail
ClickAnalyze provides important insight into what's happening, and why. Instead of just pointing out problems, or potential problems, it enables the service organization to determine the causes. In addition, it provides a depth of current and historical data that allows the organization to take immediate corrective and preventative actions.
Like all ClickSoftware solutions, ClickAnalyze modules fit seamlessly as components of ClickSoftware's ServiceOptimization Suite. They extract data from ClickSchedule and archive it to be used during analysis. ClickAnalyze Insight also provides ClickForecast with the historical data needed for reliable customer demand forecasting.