As a business intelligence tool, ClickAnalyze Reporting provides full visibility of operational data that exist in the system - enabling decision makers to gain insights about the performance of their departments and to proactively manage them. This data - which is extracted from ClickSoftware's ServiceOptimization Suite - is presented in an easy-to-understand format that enables managers, dispatchers and other support personnel to immediately identify opportunities and address problems before they become crises.
At the click of a few keys, users can create, view and print current reports on field support logistics and can track service level indicators like resource travel, workload, utilization and "in jeopardy" management. This information can also be integrated with other operational systems and external data sources, including customer relationship management systems.
A number of pre-defined reports, based on ClickSoftware's extensive service automation experience, are available out-of-the-box. Other reports can be custom created. ClickAnalyze Reporting is fully integrated with ClickSoftware's ServiceOptimization Suite.
ClickAnalyze Reporting Features
- New operational reports that offer insight about relevant key performance indicators (KPIs) for a number of industries; reports can be extended to meet customized needs
- Out-of-the-box reports for ClickSchedule and ClickPlan
- Out-of-the-box integration to Microsoft Reporting Services 2005
- Ability to integrate with other reporting software, as well as other data warehouses
- Tools that enable users to easily share and communicate information (saving options, printing capabilities)
- Report examples include tasks cancellation reports, status reports for in-jeopardy management, obligation violation reports, revenue & expense reports, travel reports, utilization reports and more
- Multilingual support
ClickAnalyze Reporting Benefits
- Enhance the usability of ClickSchedule and ClickPlan by providing real-time data to monitor and control service operations, including service level, associated costs and revenues
- Streamline implementation efforts through “one-stop” shopping that utilizes ClickSchedule, ClickPlan and ClickAnalyze Reporting as part of an overall solution
- Utilize highly relevant service KPIs developed as a result of ClickSoftware’s best practices and deep service industry experience