ClickPlan Overview

ClickPlan ensures that an organization has just enough resources with the right skills in a given territory at the right time to have maximal demand coverage and resource utilization at minimal cost to the organization. The product receives as input demand forecasts, which can come directly from ClickForecast, and produces a gap analysis to identify where current capacity deviates from required capacity to meet the demand.

Once workforce shortages and/or overages are identified, ClickPlan then facilitates decision-making on how best to close the gap. In doing so, the product considers many factors, including:

• Defining the right staffing level
• Temporary and/or permanent relocations
• Vacations/non-availability
• Subcontractor usage
• Overtime usage
• Expected demand backlog, and more

By being part of the ServiceOptimization Suite, ClickPlan takes service demand information from ClickForecast and feeds workforce capacity levels into ClickRoster for use in shift planning, and into ClickSchedule for use in optimized scheduling

Features and Benefits