Work Order Management

Delivering the mobile workforce management platform of the future

Successful service chain optimization enables service organizations to increase resource efficiency, productivity, and utilization while reducing costs and enhancing the customers’ experiences. While scheduling and mobility play a crucial role in this, much other information is required in making optimal decisions: work orders; parts management; customers; entitlement; assets; and much more.
Often, this information is held in external CRM and ERP systems requiring extensive systems integration for this to be utilized in than optimized decision-making process.

This is no longer the case, because this is where ClickSoftware’s Work Order Management Module enters the picture. Typically the complexity of service organizations requires employees to handle multiple systems to perform even the simplest tasks, negatively affecting operations by delaying responses to customer requests while increasing the time and cost of service. ClickSoftware addresses this issue by enabling users to easily configure the system so that relevant information is accessible through a single solution – the ClickSoftware ServiceOptimization Suite.

The Work Order Management Module extends the breadth and depth of the core ServiceOptimization Suite to deliver the mobile workforce management platform of the future.

Learn more about features and benefits.