Work Order Managment Features and Benefits

Features

• Easy System Configuration – Define and configure objects that are relevant to the business encompassing objects such as scheduling; crew management; crew teaming; customers; entitlement; active work orders; historic work orders; parts and other associated work order items; customers' locations; asset data; asset maintenance records; and unlimited other definable business objects.

• Access Control – Limit user access and visibility to the relevant objects. Users see and use only the information that they need to perform their role.

• Full Suite Integration – The Work Order Management Module is native and an integral part of the ServiceOptimization Suite. There is no code to write, just sit back, and configure this to match the business’s needs.

• End-to-End Process – Everything is maintained and managed in the one mobile workforce management platform meaning that a work order is created, scheduled, responded to in the field and closed all using the same system. There is no need to involve outside systems.

• Consistent User Experience – Users never have to change screens because the end-to-end process is using the same mobile workforce management platform, giving users a consistent, reliable, and fully understandable working environment.

• External Systems Integration – The Work Order Management Module does not have to replace existing ERP and CRM systems. Full integration with these systems is available, meaning there is no need to duplicate any data.
  

Benefits

• Reduced Operating Costs by ensuring customers receive the correct level of service they are entitled to; matching the correct parts to a work order noting availability and location; optimizing appointments and response times; communicating quickly and accurately with field resources and customers and ensuring asset lifetime is maximized through prompt maintenance.
  
  
• Enhanced Customer Experience by communicating the correct information and setting the right level of expectation with the customer, while keeping them informed of progress and changes.
  
  
• Increased Operational Visibility by having all information, data, and progress tracked and visible within the one mobile workforce management platform.
  
  
• Minimal IT Deployment Effort by having the Work Order Management Module as an integral part of the ServiceOptimization Suite, reducing deployment effort, complex integrations, data duplication and maintenance on multiple systems.