Market Solutions - Street Level Routing

When was the last time that you drove anywhere in a straight line? Probably never. And even if you did attempt this, you will have found that obstacles got in your way – such as rivers, railways, hills, mountains, and buildings – all meaning that you had to follow the route around these and not take the direct approach.

And the road network adds to the challenge with stop signs, one-way streets, roundabouts, dead-ends, toll-roads, and diversions.

You will have found that the time it took you to travel to your destination was far longer that you’d have expected by driving in a straight-line, and you may even arrive late. It’s illogical to plan your routes that way and you wouldn’t expect your service business to operate in the same manner. But surprisingly many service organizations ignore street-level routing , and make costly mistakes in planning travel times.

Today’s optimized service business considers the road network, at the street-level, in calculating travel times and uses this information to provide accurate information to customers. This is achieved using ClickSoftware’s Street-Level Routing solution, which provides:

• Accurate and reliable appointment windows and arrival times to customers by calculating travel using the actual route
• Optimized routes, every time, taking into account the posted speed limits, one-way streets, buildings, and geographic obstacles
• A reduction in the number of failed jobs by not running out of time - this is a common issue when using simple aerial distances or average travel times between postal or zip codes – the customers at the end of the day suffer missed service
• Real-time traffic information that is incorporated into your real-time optimization processes giving even more accuracy by diverting resources onto clearer and quicker routes
• Notification to the service resource of their intended route