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Route Optimization and Scheduling Software

When was the last time that you drove anywhere in a straight line? Probably never. And even if you did attempt this, you will have found that obstacles got in your way – such as rivers, railways, hills, mountains, and buildings – all meaning that you had to follow the route around these and not take the direct approach.

You will have found that the time it took you to travel to your destination was far longer that you’d have expected by driving in a straight-line, and you may even arrive late. It’s illogical to plan your routes that way and you wouldn’t expect your service business to operate in the same manner. But surprisingly many service organizations ignore street-level routing, or SLR, and make costly mistakes in planning travel times.

SLR creates much better routes and schedules than any other method. The impact extends beyond increased operational costs for the simple reason that travel time estimates drive estimated arrival times.

By using fleet routing software that contains SLR, a company will benefit from:

  • Optimizing across the workforce, not one route at a time: Street-level routing is not mainly about how a specific mobile worker should drive from point A to point B; its key productivity improvement is about deciding which mobile should be dispatched to point B.
  • Avoiding pitfalls: Street-level routing discovers hidden traps in planning and defuses them before they create delays, missed commitments, customer dissatisfaction and reduced productivity.
  • Improving productivity: Street-level routing not only exposes constraints on productivity but also discovers unexpected productivity-improvement gains.
Fleet routing software considers the right way to calculate travel time and delivers the real route between two points - features essential in running a smooth, efficient service operation.

ClickSoftware’s Routing & Scheduling Software

Today’s optimized service businesses must consider the road/street network at the street-level in calculating travel times and use this information to provide accurate information to customers. This is achieved using ClickSoftware’s Street-Level Routing and Scheduling Software which provides:

  • Accurate and reliable appointment windows and arrival times to customers by calculating travel using the actual route
  • Optimized routes, every time, taking into account the posted speed limits, one-way streets, buildings, and geographic obstacles
  • A reduction in the number of failed jobs by not running out of time - this is a common issue when using simple aerial distances or average travel times between postal or zip codes – the customers at the end of the day suffer missed service
  • Real-time traffic information that is incorporated into your real-time optimization processes giving even more accuracy by diverting resources onto clearer and quicker routes
  • Notification to the service resource of their intended route

Street-Level Routing: Where the Rubber Meets the Road


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