Optimized Service Scheduling Software
When it comes to field service, the lifeblood of any service organization is its ability to successfully address the varied needs of its customers. Performance on the day of service is critical. But just as critical is how the customer's request or issue is handled behind the scenes from the moment the call is received by a customer service representative.
ClickSchedule, with its intelligent appointment scheduling:
- Ensures that your commitments to your customer can be supported by the service operations
- Optimizes the schedule on the day of service to maintain most of the previously planned schedule
- Manages unexpected events and suggests changes to the schedule to accommodate real-time situations while still maintaining optimal service levels
- Finds the right balance in order to execute the high priority jobs with routine maintenance jobs – making certain that the low priority work still gets done, while ensuring operations efficiency
Applications such as CRM and ERP systems, while necessary components in a service organization, are data processing mechanisms only. They cannot facilitate scheduling decisions that will ultimately be in the best interests of both the customer and the service organization. Service organizations need to take their service solutions one step further. Schedule optimization technology simultaneously considers numerous strategic and operational constraints when scheduling a resource. As such, it can consistently ensure that the best resource with the right skills and the right tools gets to the customer at the right time to achieve your goals.
| “We are delighted to continue to work with ClickSoftware. We started with improving scheduling efficiencies around meter-reading and expanded that out to cover meter operations. Recently we started looking for a solution that could handle the challenge of scheduling our field sales teams. Our successful partnership with ClickSoftware made it a natural solution. Using a single platform for managing our field resources within the Customers function will mean we can leverage all of our resources in the future to deliver improved customer service.” – EDF Energy |
By managing the service delivery process from start to finish, ClickSchedule ensures that customer problems are handled efficiently on the day of service. The end results are a more effective field force the right data, when and where they needed and in the business analytics that serve as input for future forecasts.
| “Out of all the companies we looked at, we knew that we wanted ClickSoftware to play a key role, because of the real-time scheduling optimization in ClickSchedule. Only ClickSchedule provided us with the ability to define how to best meet our own customers’ needs.” – Tomra |
ClickSchedule workforce management software is available via a web interface. Based on state-of the-art technology, the ClickSchedule web client supports various types of users, such as dispatchers, field supervisors, and contractors' dispatchers, to remotely access key ClickSchedule functionality.
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