ClickSchedule Features

  • Automatic scheduling of the right resource at the right time, based on skills and relative proficiency, service level agreements, drive time, availability, and other business-oriented factors
  • Street-level route optimization (based on detailed street maps) that minimizes travel time and related costs
  • The ability to combine, in a single environment, a schedule that includes anything from simple short tasks to multi-day, multi-staged jobs that require multiple resources
  • Support of different types of resources: internal resources, contractors, crews, etc
  • Intelligent appointment booking that lets you offer online customers reliable and cost-effective appointment windows which combine the customer preferences as well as the service organization's preferences
  • Ability to override automatic scheduling decisions as needed
  • The flexibility to let customers schedule service appointments over the web or through the call center
  • Integration with mobile devices for real-time monitoring of actual schedules with "jeopardy" and "delay" alerts via ClickSoftware’s Mobility Suite which is fully integrated to our ServiceOptimization Suite
  • Automatic, optimized rescheduling in response to unexpected urgent calls; cancellations; or interruptions due to traffic delays, weather conditions, etc.
  • Open architecture, completely configurable to your needs
  • High scalability allowing processing of thousands of calls per hour and response time within seconds, to meet the needs of your business today and to support the future growth of the service organization
  • Easy integration with practically any front- or back-office system via standard adaptors to the leading ERP/CRM products and our standard integration capabilities such as Web services and Service Oriented Architecture
  • Support for location-based services
  • Multilingual support: from manual scheduling processes to fully automatic processes - ClickSchedule enables the service organization the whole spectrum of choices, according to the service organization’s business goals and maturity

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“ClickSchedule gives us a single point of reference for scheduling operations. Before, the information was disjointed, and we didn’t have a good frame of reference for making scheduling decisions. We now have one repository that lets us schedule jobs in order of importance. Since deploying ClickSchedule [in 2007], we’ve experienced improvements in workforce productivity and efficiency.” – ETSA


“Our scheduling requirements are extremely complex with many thousands of individuals providing services to major power plants around the world. Customers are at the core of what we do and ClickSchedule helps us efficiently manage the resources necessary to serve our customers well.” – Siemens Energy