ClickSchedule Benefits
- Improve overall control and visibility
- Benefit from accurate organization-wide visibility of workload and availability
- Apply consistent scheduling policies throughout the organization
- Centralize scheduling and dispatching software
- Reduce costs
- Decrease time spent on scheduling, allowing the dispatcher to focus mainly on handling exceptions and minimize late arrivals
- Improve field resource productivity
- Reduce mileage
- Reduce overtime
- Make optimal use of subcontractors
- Eliminate penalties due to missed service-level agreements
- Increase revenues
- Service more customers every week
- Improve customer loyalty
- Get the job done on time, the first time, every time
- Promise reliable, narrow appointment-time windows
- Improve customer satisfaction due to improved service throughout the service lifecycle
- Resource satisfaction: provide better working tools for the dispatcher to make their lives easier, while providing a comprehensive and effortless user interface. ClickSchedule service scheduling software also makes the life of the field engineer better by providing a more humanized schedule, with less travel that adheres to service organization policy
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“Over the past few years, the ClickSchedule solution has allowed us to allocate work to our mobile workforce more effectively and therefore supported us both in improving customer service and realizing operating efficiencies.” – T-Home |
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“ClickSchedule is by far the most effective solution that I have seen. I would recommend it to any company with similar issues that has a large mobile field operation. In fact we are shortly going to demonstrate our dispatch capabilities to two other organizations who have heard of the success we’ve had with ClickSchedule.” – Skotia Gas Networks |
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Order your copy of the Service Chain Optimization for Dummies book!
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Free Download of Gartner Magic Quadrant for Field Service Management 2011
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