Market Solutions - Service Parts

In some companies, service parts management is handled via an enterprise resource planning (ERP) or other such system. These systems, however, do not provide a complete solution for effective parts management. Most ERP systems do not have a way to effectively manage the need for information regarding the required parts for a work order, the need to support the parts-refill and pickup activities on the day of service, scheduling the work and the required equipment to the relevant field resources, and subsequently updating the parts usage in order to appropriately bill and track stock. To incorporate all these challenges at once, these work processes should be included in a service parts management solution.

When it comes to parts management, organizations face several challenges:

• Improving service
• Managing field resources more efficiently
• Responding to changes in demand for service parts during the service day
• Optimizing usage of the workforce and its physical resources
• Generating revenue/reducing costs

The goal of effective service execution is to address the service need at the first visit; therefore service parts management becomes central to the efficiency equation. Making sure that the best technician to address a specific service call makes it to the correct service location at the time promised to the customer is not enough if that technician does not have the right parts to complete the job.

ClickSoftware has vast experience with different types of service organizations from various industries all over the world, and our experience has taught us a lot about effective parts management. We have a comprehensive solution for service parts management throughout the service chain. Find out more about our optimized scheduling solution.