Mobile Workforce Management

Forecasting, planning and scheduling are all essential to effective field service, but when an engineer heads out on their daily route is often a mystery to many service organizations. Without mobile workforce management capabilities, organizations have limited visibility into what is actually going on out in the field.

Having a mobile workforce management software solution integrated with optimized scheduling:

• Enables real-time ongoing optimization throughout the day
• Easily allows for engineers to be re-assigned or re-routed mid-day
• Enables the "drip-feed" approach to scheduling-where an engineer is assigned one or two jobs at a time throughout the day, as opposed to being assigned all of the days jobs up front
• Provides higher levels of resource utilization

Also, with connectivity to engineers in the field, service managers are able receive information regarding events in the field and make the appropriate decisions in real-time based on this information. They will know if an engineer is on-sight, if a job is running over its scheduled time, if the job is done early and the engineer has more capacity, etc.

ClickMobile was developed to help service organizations get the most out of their mobile workforces. As such, ClickMobile enables service managers greater visibility and flexibility with the field workforce and enables the full benefits of optimized scheduling.

• More on ClickMobile Workforce Management Solution
• More on Optimized Scheduling