Location Based Services

In today's service organization, knowing exactly where your field resources are during the day is moving from being a luxury to being a necessity. You need to be aware of where they are in order to be able to:

Address emergency/short SLA calls when they come in
Respond quickly when customers call about missed appointments
Provide safety when field resources service customers in remote areas
Ensure your policies around vehicle use are adhered to

Innovations such as global positioning systems (GPS), cell tower identification and cellular triangulation, which have long been seen as "cool technology," are now mainstream. But in many organizations, service managers are still unsure as to how to get beyond "cool" to bottom line impact.

Location based services (LBS) open up a world of opportunities for the savvy service organization, especially when integrated with service optimization technology. Optimized service organizations are able to move beyond the basics of location technology, to employ the information in new, more actionable ways. ClickLocate takes the real-time location of field resources and provides better decision making such as scheduling and optimization services, early warnings on late arrivals and other related scheduling decisions. This key differentiator helps organizations:

Improve customer service
Minimizing unnecessary travel
Maintain compliance with strict dispatching lead-time regulations required of some industries

ClickLocate is designed to work with ClickSchedule to bring maximum effectiveness to field service organizations.