ClickContact Features & Benefits

Features

Integrated with ClickSchedule to maintain consistent service policy
May be deployed on-premises or as a hosted solution
Enables integration into corporate web site
Online appointment scheduling, updating and/or canceling
Automatic notifications, including appointment confirmation, reminders and real-time updates, available via text message, voicemail or email
Customer satisfaction surveys available immediately following service visit
Look & feel, notification defaults, notification templates and customer survey all fully configurable to meet customer needs

reducing time spent booking appointments
empowering the customer with increased participation in the scheduling process, resulting in a stronger feeling of control over the process
keeping customers informed as the date and time of service approach
allowing customer to be away during parts of the appointment time window, arriving on-site just in time for the service call
increasing flexibility and options available at the point of booking and rescheduling appointments

reducing the need for customer support staff to handle appointment booking/rescheduling calls and/or appointment follow-up
reducing the number of costly customer no-shows through increased communication between the appointment booking and the actual service call
reducing new client acquisition costs that are the result of service-related customer churn

Improved first-time-fix rate due to the reduced number of appointments that have to be re-scheduled due to customer no shows
Increased revenue opportunities enabled through post-service surveys that increase knowledge of customer preferences and provide for more targeted selling to customers in the future
Increased knowledge of technician performance enabled through post-service surveys tailored to address technician capabilities