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SAP Workforce Scheduling and Optimization by ClickSoftware

ClickSoftware's workforce scheduling and optimization solutions are now resold through SAP, demonstrating an ongoing commitment by both companies to provide exceptional customer value. Through this offering, you can benefit from one vendor for all your workforce management and optimization needs.

Improving the efficiency and effectiveness of the mobile workforce is a growing challenge for today’s companies. Whether this is driven by competitive, regulatory, financial or growth pressures, there is a need to deliver significant operational cost efficiencies and improved customer satisfaction. SAP Workforce Scheduling and Optimization by ClickSoftware(WSO) triggers real-time decision-making across all parts of the service cycle to increase productivity — from customer demand forecasting and capacity planning to shift/roster planning, scheduling, mobility and business analytics. SAP Workforce Scheduling and Optimization complements core business suite functionality across enterprise resource planning (ERP) customer service, enterprise asset management, human capital management and customer relationship management.

Working in collaboration with SAP through co-innovation and joint development efforts, ClickSoftware is an integral part of SAP’s roadmap, including Premium Qualified integration with SAP ERP Enhancement Package 6.0 (EhP6), SAP CRM 7.0, and SAP NW PI 7.11 SP06 or higher.

SAP Workforce Scheduling and Optimization by ClickSoftware: Benefits

"By integrating solutions from SAP and ClickSoftware and centralizing our operational scheduling functions, we have radically changed the way we work. The real-time visibility of a customer’s history coupled with a consistent approach to managing our workloads has not only provided better customer service, but also enables more proactive and sustainable management of our assets." – Anglian Water


"There is growing demand in the market for more comprehensive field service management that incorporates decision support and optimization. Our relationship with ClickSoftware is a prime example of how SAP meets specific customer needs by leveraging our partner ecosystem to complement and extend SAP solution offerings. We are pleased to expand our relationship with ClickSoftware to bring this important capability to our customers, further increasing the value derived from investments in SAP solutions." – SAP AG

SAP Solutions

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Optimize Workforce Scheduling for Vastly Improved Aftersales Operations

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Free Download of Gartner Magic Quadrant for Field Service Management 2013

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“The introduction of ClickSoftware, along with SAP ALM and our mobile communication devices, will give us the improvements we seek. We needed a solution that could help us better forecast our demand over time and properly plan to have the right number of engineers on hand. And, of course, the scheduling system itself had to be world class. After an extensive evaluation of products on the market, it was obvious that the value of ClickSoftware's suite approach would drive enormous benefits both now and into the future.”

– Anglian Water