ClickMobile Overview ClickMobile enables service organizations to better manage and optimize utilization of their resources in the field. ClickMobile gives your field resources the critical information they need at their fingertips, increasing their efficiency and productivity, whenever they need the information. ClickMobile supports the full range of field activities: - Sending and receiving real-time situation updates
- Managing work orders
- Speeding up manual administrative work through automated processes
From the field service perspective, ClickMobile wirelessly connects field service technicians to job ticket information for field activities and tasks. Field technicians can: - View service history
- Accept or reject job dispatches
- Send messages
- Capture signatures for proof of service
- Record work performed
- Scan barcodes for easy data entry
- Capture equipment or customer information
- Manage spare parts
- Print invoices
- Get turn-by-turn directions to help them arrive at jobs on time
For the Dispatcher, ClickMobile provides a set of real-time monitoring tools which increases their ability to make informed decisions in real-time. To make the IT team happy, ClickMobile is built on the same technology and infrastructure of the Service Optimization Suite, reducing total cost of ownership, simplifying maintenance, and reducing the need for integration.
ClickMobile works fluidly with ClickSchedule and the rest of the ServiceOptimization Suite to create a fully optimized service chain.
“We are confident that our partnership with ClickSoftware will enable us to improve our mobile workforce management process through automation and consistent decision making. The combination of optimized scheduling and mobility will help us to increase the volume of environmental testing being performed each year as well as reducing our carbon footprint through the elimination of unnecessary travel.” – Environment Agency | Features and Benefits
|