Market Solutions - Water UtilitiesWhether field service technicians are doing meter reading, meter operations, network and infrastructure work, waste water treatment, etc., efficient scheduling of workers to tasks can have an important bottom line impact. Unfortunately, many of the technology solutions available to help service organizations optimize scheduling efficiency carry with them significant risk associated with the implementation lifecycle. Not anymore.
“Knowledge is everything when it comes to effectively managing your field operation, and ClickSoftware will give us the knowledge and decision-support tools to better serve our customers. The company will have further insight into technician productivity and the effectiveness of its service operations using information gathered in ClickAnalyze business analysis software. ClickAnalyze will provide a holistic view of everything from on-time arrivals to repair times, while allowing managers to track service-level indicators like travel, workload, asset repair and maintenance. This information will prove invaluable when reporting back to the industry regulator OFWAT.” – Wessex Water |
“We recognized that our existing CRM/ERP solution had taken us as far as it could from an automation perspective but we wanted to move to the next level with real-time decision-support and optimization. This is particularly important as Scotland became the first country to introduce a competitive framework for the business water and sewerage sector. As well as the dynamic scheduling, ClickSoftwares Service Optimization Suite provides us with the ability to integrate forecasting and workforce planning capabilities enabling us to improve the service delivery process still further.” – Scottish Water |
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