Solutions for Midsize Businesses
ClickIMRS: Features & Benefits
- Preconfigured scheduling, operational reporting and mobility
- Advanced optimization and dispatching software, including street-level routing and on-line appointment booking for all field service personnel
- Same-day optimization
- Flexible dispatching mechanism
- Work Order Management SDK
- Business-oriented configuration tool
- Data import utilities
- Standard integration plug ins to the leading CRM and ERP applications
- Mobility Features:
- Preconfigured mobile solution
- Tight integration with the scheduling solution
- Support pocket PC, PC editors as well as a WAP edition
- Ability to update all the work order attributes
- Send files (attachments) to and from the mobile device
- Different work order layout for different work order types
- Form Editor to ease the creation of new work order forms
- Electronic signature
- Various icons, colors and alerts to visualize (including sound effects) different aspects of the work order
- Diverse ways for sending messages between the dispatchers and the field service personnel
ClickIMRS: Benefits
- Packaged solution tailored specifically to meet the needs of mid-sized companies
- Enables an organization to provide improved service to its customers without increasing costs
- Support for managed growth of the business through visibility and control
- Reduced operational costs relative to the field service operation
- Reduced risk; the solution can be deployed rapidly, and at a low fixed cost for qualified customers
- "One-stop" shop; scheduling, reports, order management and mobility from a single vendor
- Solution can operate in stand-alone mode but is also designed to integrate into existing back-end systems
- Return on investment within the first year of using the solution
- Ability to take advantage of best practices based on years of experience and expertise with leading field service organizations around the world
- Supporting service organizations that perceive the service operations as an opportunity to generate more revenues rather then a burden
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