Business Intelligence & AnalyticsProviding up-to-date information to decision makers is key in achieving an organization's business goals and staying ahead of the competition. Perhaps this is stating the obvious, but implementing the analytical tools necessary to provide this level of information within a service operation can be very challenging. And having the right tools is more than half the battle. Even in the best service organizations, problems and/or problematic trends spring up. The sooner these problems are detected; the better off the organization will be in correcting and subsequently preventing them. To do this, companies need to be monitoring key performance indicators (KPIs) on an ongoing basis and keeping track of historical performance information for future use. ClickAnalyze was designed with the unique challenges of field service in mind. As such, it helps service executives keep abreast of changing trends and, in many cases, mitigate problems before they get out of control. Information gained through ClickAnalyze also serves as the historical basis for the demand forecasting link in the service chain.
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