ClickForecast Overview

ClickForecast starts with historical data, which can come directly from ClickSoftware's ClickAnalyze product, using this information as a base for the forecast. From there, it facilitates forecast tuning, enabling forecasters to enter into the system numerous assumptions regarding possible future events and how to incorporate these into the forecast.

By allowing forecasters to include input from across the organization into one forecast, ClickForecast helps:

• Ensure that the effects of sales promotions, new product announcements, strategic organizational decisions, and other business events are reflected in the resulting forecast
• Provide a mechanism for forecasters to communicate forecast assumptions across the organization, explaining them, and receiving feedback on them from relevant parties involved
• Build and maintain business knowledge about the impacts of various business events on the expected demand

As a result, forecasts become increasingly accurate.

By being part of the ServiceOptimization Suite, ClickForecast takes historical data from ClickAnalyze to build its initial forecasts and these into ClickPlan for use with resource capacity planning, and into ClickRoster for shift planning uses.

Features and Benefits