Market Solutions - Appointment BookingToday’s customer is a busy person with very specific needs and requirements. When delivering service to these customers, you’re consuming their time. Whether their product is being delivered, installed, maintained, repaired, or replaced, the customer usually needs to be there to receive their service. And that means waiting for the service technician to arrive.
“With updates provided by ClickContact, service organizations can offer their customers smaller appointment windows, and customers are no longer “chained” to the service location waiting for the service technician to arrive. The real-time updates mean that customers can do whatever they need to do away from the service location and arrive just in time to meet the technician. While dramatically improving the customer experience, ClickContact will also help APX cut down on the number of customer “no-shows” that require a costly second visit to the client location to complete a work order.” – From the APX Alarms Press Release, May 2009 | Too often, the customer receives a long appointment window – morning, afternoon, or even all-day –consuming their day waiting, waiting, waiting... Nowadays, optimized service business offers four, two, or even one hour appointment windows minimizing the time your customers need to wait for service, and also providing a short but reliable appointment window to which you can commit. This is achieved by using ClickSoftware’s Appointment Booking software solution, which provides the following: - Short but reliable appointment windows, down to one hour’s duration
- Optimized appointments at the time of booking that take into account your preferences, the customer’s preferences, routing, and costs
- Existing appointments that are re-optimized as new appointments appear, thus giving you greater capacity while still honouring the commitments made to other customers
- Street-level routing considerations at the time of booking
- Duration considerations and skills needed of all types of jobs, so you’re planning a duration that’s realistic and based on the actual appointment’s needs, on your true capacity and your capability to deliver service
- SMS notifications and updates via a web browser direct to the customer
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