Course objectives:
Upon the completion of the training, the participants will be able to:
- Provide 1st line support for ServiceOptimization implementations
- Gain skills for in depth troubleshooting of ServiceOptimization implementations
Course Agenda:
The following topics are covered during the course:
- ServiceOptimization architecture
- Client and users – templates, errors and connectivity
- Support procedures
- Integration, Optimization and agents – Settings and troubleshooting
- Producing system dumps
- Installation procedures
- Performance problems
- GIS
- Custom solutions and common customization points
Duration:
4 Days
Prerequisites:
- Windows administrator skills
- Service Optimization administrator skills, as described in the "Performing Service Optimization Administrative Tasks" guide
Location:
For dates and location of the next session please email to training@clicksoftware.com