Course Objectives:
Upon the completion of the training, the participants will be able to:
- Assist the project team with requirement gathering
- Understand customers’ scheduling challenges and explain the benefits of using ClickSchedule for solving them
- Discuss ClickSoftware’s solutions
Course Agenda:
The following topics are covered during the course:
- ClickSchedule – User client, basic architecture and administrative tools
- Problems solved by ClickSchedule
- How does Service Optimization fit into the CRM & ERP environment?
- Gathering requirements for ClickSchedule implementation
- Designing a solution based on customer requirements
- Variations in requirements and solutions - by industry
Duration:
The training duration is 5 days.
In addition there will a few remote sessions prior to the training and following it.
Prerequisites:
Experience in business analysis work
ClickSchedule knowledge is not required
Location:
For dates and location of the next session please email to training@clicksoftware.com