Course objectives:
Upon course completion, the participants will be able to:
- Explain the usage and importance of key components, objects, and functional areas of the system
- Define and modify users in the ClickSchedule implementation
- Use ClickSchedule administrative tools to enable full functionality of the ClickSchedule server.
- Troubleshooting
- Maintain the ClickSchedule implementation
Course Agenda:
The following eLearning lessons are covered during the course:
- Scheduling and the ClickSchedule Solution
- ServiceOptimization Suite Architecture
- Guidelines for installing the ServiceOptimization Suite
- Using the ClickSchedule Client
- Server Farm Management and Licensing
- ServiceOptimization Data Scheme
- ClickSchedule Client Administration
- System Agents
- Basic Guidelines for System Administrator
Platform:
The course is an eLearning course. The course contains eLearning lessons, a practice environment run on Amazon Cloud and a final exam.
Prerequisites:
- None