Providing quality service is not just good business practice, it is the reason ClickSoftware exists. When you buy our products, you place your trust and confidence in our technology and engineering. Our commitment to excellence begins with you. Along with every ClickSoftware product purchase comes a world-class, state-of-the-art group of professionals dedicated to assisting your organization in optimizing the value of your product.
Working closely with ClickSoftware Worldwide Support enables our customers to benefit from the knowledge and expertise within the global team. In particular, by utilizing the services provided by Support, our customers benefit from:
- Fast problem resolution
- Preventive maintenance
- Minor improvements
- Help with Configuration issues
- Evaluation of enhancement requests
- Increased product satisfaction
A range of different support packages are available to customers depending on the complexity of their ClickSoftware implementation and individual business requirements.
ClickSoftware Worldwide Support is part of the ClickSoftware Professional Services group. The Global Support Center is situated in Tel Aviv, Israel (GMT +2), adjacent to the ClickSoftware R&D center. Additional teams are situated across the globe in Melbourne, Australia, UK and Boston, USA. Worldwide Support employs a “follow the sun” model to provide continuous support services 24x7.
ClickSoftware Worldwide Support provides support services to three main groups belonging to the ClickSoftware eco-system:
- Customers : Companies that have completed their implementation projects and are operational with ClickSoftware products. These Customers have an active Support Agreement.
- Implementation Partners : Alliance companies that are implementing or reselling ClickSoftware products, or otherwise engaged with ClickSoftware and have an active Support Agreement.
- Internal Professional Services personnel : ClickSoftware internal personnel who work on implementing new projects, or upgrading existing ones.
From an operational customer’s point of view, ClickSoftware Worldwide Support is the natural next step in its new IT project life cycle. The Support team becomes the main contact point for all technical questions or issues regarding the daily use of the ClickSoftware products.
Benefits of Support Services
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